Ministry of Commerce

The Ministry of Commerce is continuously working to enhance e-participation. The consultation on (Developing a Digital Access Tool for People with Hearing Impairments) aims to enhance communication with customers with hearing impairments.

Consultation: Development of the digital access tool for people with hearing disabilities

The Ministry of Commerce launched a sign language technical support tool on its digital platform to improve access to services for people with hearing disabilities. In your opinion, how can this tool be developed to enhance its effectiveness and improve its services to better meet the needs of beneficiaries?

  • The tool is currently effective, but beneficiary awareness of it could be enhanced
  • The tool needs improvements in performance and ease of use
  • The tool should be developed to better meet the needs of people with hearing disabilities
  • I have not used the tool before, and I would like to learn more about it

Counseling Channel

Counseling Results

0%

The tool is currently effective, but beneficiary awareness of it could be enhanced

40%

The tool needs improvements in performance and ease of use

20%

The tool should be developed to better meet the needs of people with hearing disabilities

40%

I have not used the tool before, and I would like to learn more about it

Expected Effect

Enhancing communication with customers with hearing disabilities

Resulting Effect

Launch an awareness campaign to enhance beneficiaries' knowledge of the tool and increase its usage. Develop the user experience by simplifying the tool's interaction mechanism and making it easier. Study technical and technical feedback received from participants to improve the tool's compatibility with actual requirements.

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This information is requested for national analytical purposes to improve the unified national platform and to verify the gender satisfaction/dissatisfaction ratio.

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Date of last update of page content: 15/07/2025at the hour 12:44 Saudi Arabia time