Immam Mohammed Bin Saud Islamic University
Imam Muhammad ibn Saud Islamic University continuously works on enhancing electronic engagement and aims to consult on the development of the “Tawasul” system by gathering beneficiaries’ feedback regarding the features and benefits that facilitate submitting and tracking inquiries and complaints within the system, thereby contributing to improved participation and service development.
Consultation: Development of the Tawasul System at Imam Muhammad ibn Saud Islamic University
As a user, what are the key features and benefits you would like to see in the Tawasul System at Imam Muhammad ibn Saud Islamic University?
- Provide automated solutions to the user before submitting a ticket
- Offer automatic recommendations for the department or office responsible for handling the ticket, based on the type and content of the request.
- Providing the ability to inquire via chatbot to offer immediate support.
Counseling Channel
Counseling Results
41%
Provide automated solutions to the user before submitting a ticket
36%
Offer automatic recommendations for the department or office responsible for handling the ticket, based on the type and content of the request.
23%
Providing the ability to inquire via chatbot to offer immediate support.
Expected Effect
Beneficiaries’ feedback will be taken into consideration and relied upon in the decision-making processes for developing the Tawasul System, ensuring that the system aligns with their needs and enhances its effectiveness
Resulting Effect
تم أخذ المرئيات بعين الاعتبار لتحسين تجربة المستفيد في نظام تواصل .والعمل على تغذية نظام تواصل بالمحتوى المناسب وتقديم إرشادات واضحة للمستفيد في جميع المجالات، بحيث يمكنه الاطلاع عليها وحل مشكلاته أو استفساراته قبل رفع أي شكوى. وذلك بهدف دعم المستفيدين، وتلبية لتطلعاتهم، والمساهمة في تقليل عدد الشكاوى المقدمة.
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